When will my order be shipped?

Your order will be shipped out within 5 business days of placing your order. We try to be as quick as possible with packing it up and sending it out so we may even send out your parcel the same day you place your order! Please note some products have longer shipping times, we have indicated on the product's pages if this is the case, this is generally due to the items being made to order.

How long does delivery take?

Australia: 3-4 Working Days

New Zealand: 4-6 Working Days

Please note orders over holiday and sales periods may take longer to process and arrive.

What areas do you deliver to?

We mainly deliver within Australia however we do offer rates for New Zealand. At the moment we only offer smaller parcel shipping for NZ (Under 2kg) if you'd like a quote for an order larger than this please email us at customerservice@bombora-house.com.au

Do you accept returns/exchanges?

We accept returns on products within 5 business days of you receiving your order. Items must be in original condition and you must email us before posting back your order. For exchanges you will be refunded and you will need to repurchase.

Please note: Unless the item is faulty you may be liable to pay the return shipping costs and any additional shipping costs for an exchange.

My order has not shown up/has been damaged, what do I do?

We send all orders with tracking so you will know where your delivery is at all times. If signature on delivery is not selected on checkout then we will not be liable if your item has been delivered but is missing. If your item shows up damaged please email us at customerservice@bombora-house.com.au with photos of the damage as soon as you receive your order

I want to know more about the rewards program.

Our rewards program lets you as a customer earn points for every dollar spent with us. These points can be used to redeem discounts and free products. You can check your rewards balance by pressing the 'Check Rewards' tab on the left of the page. Please let us know if you have any other questions or any difficulties relating to this as it is still in early development.

Do you have prints in sizes other than A3?

Please email us at customerservice@bombora-house.com.au with which print you were after and in what size. A lot of the time we are able to get smaller sizes and also larger but A3 is our most popular size so that is what we have on hand.

The item I want is out of stock, will you be getting more in?

If you are interested in an item that is out of stock and does not have a pre-order button, you are able to request a restock using the form on the product page. If the form does not show up on the out of stock item you are wanting this means we are not restocking. 

Do you offer wholesale or trade discount?

We do accept Wholesale and Trade applications. Please email your enquiry to customerservice@bombora-house.com.au for more information.

What payment methods do you accept?

We accept, Visa, MasterCard, Afterpay and ApplePay as forms of payment. For more information regarding Afterpay please see their website: https://www.afterpay.com/en-AU/how-it-works

For any other enquiries please email us at customerservice@bombora-house.com.au or use our Contact Us page